Terms of Service for DojoConnect (UK)

1. Introduction

Welcome to Dojo Connect, a mobile application offering messaging, calendar/events/tasks, classes, file sharing, and subscription-based services. By accessing or using DojoConnect, you agree to these Terms of Service (“ToS”). If you do not agree, please do not use the app.

2. Eligibility

Dojo Connect is available to users aged 6 and above. Users under the age of 16 require verifiable parental consent, as required by UK GDPR. Users under 13 may also require consent per COPPA if accessing from the US. You must provide accurate registration information. In addition to being of the minimum required age to use our Services under applicable law, if you are not old enough to have the authority to agree to our Terms in your country or territory, your parent or guardian must agree to our Terms on your behalf. Please ask your parent or guardian to read these Terms with you. Unauthorized use is prohibited.

3. User Accounts and Google Authentication

You must create an account to use Dojo Connect, which may use Google Sign-In. You are responsible for securing your credentials and must not share your account. Notify us of unauthorized access at support@dojoconnect.app.

Devices And Software: You must provide certain devices, software, and data connections to use our Services, which we otherwise do not supply. In order to use our Services, you consent to manually or automatically download and install updates to our Services. You also consent to our sending you notifications via our Services from time to time, as necessary to provide our Services to you.

Fees And Taxes: You are responsible for all carrier data plans, Internet fees, and other fees and taxes associated with your use of our Services.

4. Acceptable use of our Services

You may use Dojo Connect’s features (messaging, calendar, classes, file sharing, subscriptions, payments) for lawful purposes only. Prohibited actions include:

• Sending harassing, defamatory, or illegal content via messaging.
• Uploading copyrighted, harmful, or illegal files.
• Bypassing subscription or payment systems.

We reserve the right to remove content violating these terms.

4.1 Our Terms And Policies.

You must use our Services according to our Terms and posted policies. If you violate our Terms or policies, we may take action with respect to your account, including disabling or suspending your account, and, if we do, you agree not to create another account without our permission. Disabling or suspending your account will be in accordance with the "Termination" section below.

4.2 Legal and Acceptable Use:

You must access and use our Services only for legal, authorized, and acceptable purposes. You will not use (or assist others in using) our Services in ways that:

• Violate, misappropriate, or infringe the rights of Dojo Connect, our users, or others, including privacy, publicity, intellectual property, or other proprietary rights;
• Are illegal, obscene, defamatory, threatening, intimidating, harassing, hateful, racially or ethnically offensive, or instigate or encourage conduct that would be illegal or otherwise inappropriate, such as promoting violent crimes, endangering or exploiting children or others, or coordinating harm;
• Involve publishing falsehoods, misrepresentations, or misleading statements;
• Impersonate someone;
• Involve sending illegal or impermissible communications such as bulk messaging, auto-messaging, auto-dialing, and the like; or
• Involve any non-personal use of our Services unless otherwise authorized by us.

4.3 Harm To Dojo Connect Or Our Users:

You must not (or assist others to) directly, indirectly, through automated or other means, access, use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sublicense, transfer, display, perform, or otherwise exploit our Services in impermissible or unauthorized manners, or in ways that burden, impair, or harm us, our Services, systems, our users, or others, including that you must not directly or through automated means:

• Reverse engineer, alter, modify, create derivative works from, decompile, or extract code from our Services;
• Send, store, or transmit viruses or other harmful computer code through or onto our Services;
• Gain or attempt to gain unauthorized access to our Services or systems;
• Interfere with or disrupt the safety, security, confidentiality, integrity, availability, or performance of our Services;
• Create accounts for our Services through unauthorized or automated means;
• Collect information of or about our users in any impermissible or unauthorized manner;
• Sell, resell, rent, or charge for our Services or data obtained from us or our Services in an unauthorized manner;
• Distribute or make our Services available over a network where they could be used by multiple devices at the same time, except as authorized through tools we have expressly provided via our Services;
• Create software or APIs that function substantially the same as our Services and offer them for use by third parties in an unauthorized manner; or
• Misuse any reporting channels, such as by submitting fraudulent or groundless reports or appeals.

4.4 Keeping Your Account Secure.

You are responsible for keeping your device and your Dojo Connect account safe and secure, and you must notify us promptly of any unauthorized use or security breach of your account or our Services.

5. Subscriptions and Payments

Dojo Connect offers subscription plans with recurring billing, processed securely via third-party providers (e.g., Stripe). You authorise us to charge your provided payment method. Subscriptions auto-renew unless cancelled at least 24 hours before renewal. Refunds comply with the UK Consumer Rights Act 2015; see our Refund Policy at [website link]. You have 14 days to cancel subscriptions for a full refund, per UK consumer law.

6. User Content and Intellectual Property

You retain ownership of content you upload (e.g., messages, files, class materials) but grant DojoConnect a worldwide, non-exclusive, royalty-free license to use, store, and display it to provide the service. DojoConnect’s branding, design, and code are our intellectual property.

6.1 Licenses

6.1.1 Your Rights:

Dojo Connect does not claim ownership of the information that you submit for your Dojo Connect account or through our Services. You must have the necessary rights to such information that you submit for your Dojo Connect account or through our Services and the right to grant the rights and licenses in our Terms.

6.1.2 Dojo Connect’s Rights:

We own all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents, and other intellectual property rights associated with our Services. You may not use our copyrights, trademarks (or any similar marks), domains, logos, trade dress, trade secrets, patents, and other intellectual property rights unless you have our express permission and except in accordance with our Brand Guidelines. You may use the trademarks of our affiliated companies only with their permission, including as authorized in any published brand guidelines.

6.1.3 Your License To Dojo Connect:

In order to operate and provide our Services, you grant Dojo Connect a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, create derivative works of, display, and perform the information (including the content) that you upload, submit, store, send, or receive on or through our Services. The rights you grant in this license are for the limited purpose of operating and providing our Services (such as to allow us to display your profile picture and status message, transmit your messages, and store your undelivered messages on our servers for up to 30 days as we try to deliver them).

6.1.4 Dojo Connect’s License To You:

We grant you a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to use our Services, subject to and in accordance with our Terms. This license is for the sole purpose of enabling you to use our Services in the manner permitted by our Terms. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights expressly granted to you.

7. Termination

We may suspend or terminate your account for violating these ToS, engaging in illegal activity, or at our discretion. You may delete your account via app settings. Upon termination, data will be handled per our Privacy Policy.

8. Limitation of Liability

THE DOJO CONNECT PARTIES WILL NOT BE LIABLE TO YOU FOR ANY LOST PROFITS OR CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES RELATING TO, ARISING OUT OF, OR IN ANY WAY IN CONNECTION WITH OUR TERMS, US, OR OUR SERVICES (HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, INCLUDING NEGLIGENCE), EVEN IF THE DOJO CONNECT PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY RELATING TO, ARISING OUT OF, OR IN ANY WAY IN CONNECTION WITH OUR TERMS, US, OR OUR SERVICES WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LAWS OF SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN OUR TERMS, IN SUCH CASES, THE LIABILITY OF THE DOJO CONNECT PARTIES WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. DojoConnect is provided “as is.” We are not liable for service interruptions, data loss, or third-party actions, except as required by the Consumer Rights Act 2015. Our total liability shall not exceed the amount you paid in the past 12 months.

8.2 Disclaimers And Release

YOU USE OUR SERVICES AT YOUR OWN RISK AND SUBJECT TO THE FOLLOWING DISCLAIMERS. WE ARE PROVIDING OUR SERVICES ON AN “AS IS” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL CODE. WE DO NOT WARRANT THAT ANY INFORMATION PROVIDED BY US IS ACCURATE, COMPLETE, OR USEFUL, THAT OUR SERVICES WILL BE OPERATIONAL, ERROR FREE, SECURE, OR SAFE, OR THAT OUR SERVICES WILL FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS. WE DO NOT CONTROL, AND ARE NOT RESPONSIBLE FOR, CONTROLLING HOW OR WHEN OUR USERS USE OUR SERVICES OR THE FEATURES, SERVICES, AND INTERFACES OUR SERVICES PROVIDE. WE ARE NOT RESPONSIBLE FOR AND ARE NOT OBLIGATED TO CONTROL THE ACTIONS OR INFORMATION (INCLUDING CONTENT) OF OUR USERS OR OTHER THIRD-PARTIES. YOU RELEASE US, OUR SUBSIDIARIES, AFFILIATES, AND OUR AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AND AGENTS (TOGETHER, THE “DOJO CONNECT PARTIES”) FROM ANY CLAIM, COMPLAINT, CAUSE OF ACTION, CONTROVERSY, DISPUTE, OR DAMAGES (TOGETHER, “CLAIM”), KNOWN AND UNKNOWN, RELATING TO, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH ANY SUCH CLAIM YOU HAVE AGAINST ANY THIRD-PARTIES. YOUR RIGHTS WITH RESPECT TO THE DOJO CONNECT PARTIES ARE NOT MODIFIED BY THE FOREGOING DISCLAIMER IF THE LAWS OF YOUR COUNTRY OR TERRITORY OF RESIDENCE, APPLICABLE AS A RESULT OF YOUR USE OF OUR SERVICES, DO NOT PERMIT IT. IF YOU ARE A UNITED STATES RESIDENT, YOU WAIVE ANY RIGHTS YOU MAY HAVE UNDER CALIFORNIA CIVIL CODE §1542, OR ANY OTHER SIMILAR APPLICABLE STATUTE OR LAW OF ANY OTHER JURISDICTION, WHICH SAYS THAT: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, AND THAT IF KNOWN BY HIM OR HER WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.

9. Governing Law

These ToS are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales or through arbitration in London, per the Arbitration Act 1996.

9.1 General

We aim to resolve disputes fairly and promptly. This section outlines the process for addressing disputes arising from your use of DojoConnect, including but not limited to issues related to payments, subscriptions, class participation, account suspensions, or content removal. By using DojoConnect, you agree to follow this dispute resolution process.

9.2 Informal Resolution

Before pursuing formal action, you must attempt to resolve any dispute by contacting us at support@dojoconnect.app. Please provide:

• Your name, contact details, and account information.
• A clear description of the dispute (e.g., refund request, account issue).
• Supporting evidence (e.g., payment receipts, screenshots).

We will respond within 14 business days and work with you in good faith to resolve the issue. Most disputes can be resolved informally.

9.3 Specific Dispute Policies

The following policies apply to common disputes:

• Non-Refundable Payments for Classes: All class payments are non-refundable, except as required by the Consumer Rights Act 2015 (e.g., within the 14-day cooling-off period for services purchased online, provided the service has not been fully consumed). If you are eligible for a refund, contact us within 14 days of payment to initiate the process. Refunds are not available for classes partially or fully attended, or for dissatisfaction with content, unless the class materially deviates from its description.
• Removal of Students from Classes: DojoConnect or its administrators may remove students from classes for violating our ToS (e.g., disruptive behavior, inappropriate content in messaging or file sharing). Removal decisions are final, and no refunds will be issued for non-refunded payments, except as required by law. Parents may appeal removals by contacting support@dojoconnect.app, providing evidence of compliance with the ToS.
• Subscription Cancellations and Refunds: Subscriptions may be canceled at any time via account settings, effective at the end of the current billing cycle. No refunds are provided for unused portions of a billing cycle, except within the 14-day cooling-off period for new subscriptions, per the Consumer Contracts Regulations 2013. If you cancel within 14 days and have not used the subscription services, you may request a full refund. Partial refunds are not available for partially used subscriptions.
• Admin Refund Requests: Administrators (e.g., instructors, business users) are subject to the same refund policies as other users. Payments for premium features or subscriptions are non-refundable, except within the 14-day cooling-off period or if the platform fails to deliver the promised functionality due to a verifiable technical issue attributable to DojoConnect.
• Payment Errors: If you are overcharged or double-billed due to a technical error, contact us with evidence (e.g., bank statement, receipt). We will investigate and, if confirmed, refund the excess within 14 business days, per UK consumer laws.
• Content or Account Disputes: If your account is suspended or content is removed (e.g., for violating ToS by uploading copyrighted or harmful files), you may appeal within 7 days by contacting support@dojoconnect.app. We will review the appeal and respond within 14 business days. Decisions on suspensions or removals are final, subject to applicable law.
• Data Privacy Complaints: If you believe your personal or business data has been mishandled, contact our Data Protection Officer at data.protection@dojoconnect.app. We will investigate and respond within one month, per UK GDPR. You may also lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk).

9.4 Formal Dispute Resolution

If a dispute cannot be resolved informally, you agree to the following:

• Governing Law: All disputes are governed by the laws of England and Wales.
• Arbitration: Disputes not resolved informally will be submitted to binding arbitration in London, conducted under the rules of the London Court of International Arbitration (LCIA). The arbitration will be conducted in English, and the arbitrator’s decision is final, except as required by law. Each party will bear its own costs, unless the arbitrator determines otherwise.
• Court Jurisdiction: If arbitration is not applicable (e.g., for consumer claims under the Consumer Rights Act 2015), disputes may be brought before the courts of England and Wales.
• Consumer Rights: Nothing in this section limits your statutory rights under UK law, including the right to seek redress through the UK courts or alternative dispute resolution schemes, such as the UK’s Online Dispute Resolution platform (ec.europa.eu/odr).

9.5 Class Action Waiver

To the extent permitted by law, you agree to resolve disputes on an individual basis and waive any right to participate in a class, collective, or representative action against Dojo Connect. This waiver does not affect your statutory rights under UK consumer laws.

9.6 Limitation on Claims

Any claim or dispute must be raised within one year of the issue arising, unless a longer period is required by UK law (e.g., Consumer Rights Act 2015). Failure to raise a claim within this period waives your right to pursue it.

9.7 Contact for Disputes

For all disputes, contact us at support@dojoconnect.app or write to:

10. Third-Party Services

DojoConnect integrates with third-party services (e.g., Google APIs, payment processors). Their terms and privacy policies apply to your use of those services.

Our Services may allow you to access, use, or interact with third-party websites, apps, content, other products and services. For example:

• You may choose to use third-party data backup services (such as iCloud or Google Drive) that are integrated with our Services.
• You may interact with a share button on a third-party's website that enables you to send information to your WhatsApp contacts.

Please note that these Terms and our Privacy Policy apply only to the use of our Services. When you use third-party products or services, their own terms and privacy policies will govern your use of those products or services.

11. Changes to ToS

We may update these ToS. You will be notified of significant changes via in-app notifications or email at least 7 days in advance. Continued use constitutes acceptance.

Availability Of Our Services.

We are always trying to improve our Services. This means:

• We may expand, add, or remove our Services, features, functionalities, and the support of certain devices and platforms.
• Our Services may be interrupted, including for maintenance, repairs, upgrades, or network or equipment failures.
• We may discontinue some or all of our Services, including certain features and the support for certain devices and platforms, at any time after a notice period of 30 days, with no such notice being required in urgent situations such as preventing abuse, responding to legal requirements, or addressing security and operability issues.
• Events beyond our control may affect our Services, such as events in nature and other force majeure events.

Termination.

Although we hope you remain a Dojo Connect user, you can terminate your relationship with Dojo Connect anytime for any reason by deleting your account. For instructions on how to do so, please visit the Android or iOS articles in our Help Center.

Our right to terminate for cause remains unaffected. Good cause shall be deemed to exist if one party violates laws, third-party rights, or otherwise breaches these Terms, and the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed termination date or until the expiry of a notice period, taking into account all circumstances of the individual case and after weighing the interests of both parties. A termination for good cause is only possible within a reasonable period of time after a breach has come to the knowledge of the other party.

If the important reason is a violation of an obligation of these Terms, termination is only permissible after the unsuccessful expiration of a granted remedy period or after an unsuccessful warning. However, this does not apply if the party in breach seriously and finally refuses to fulfill its obligations or if, after weighing the interests of both parties, special circumstances justify immediate termination.

In accordance with this "Termination" section, we may also modify, suspend, or terminate your access to or use of our Services anytime for suspicious or unlawful conduct, including for fraud, or if we reasonably believe you violate our Terms or create harm, risk, or possible legal exposure for us, our users, or others. We may also disable or delete your account if it does not become active after account registration or if it remains inactive for an extended period of time.

If you delete your account or we delete or disable it, these Terms will end as an agreement between you and us, but the following provisions will survive any termination of your relationship with Dojo Connect:

• "Licenses"
• "Disclaimers And Release"
• "Limitation Of Liability"
• "Dispute Resolution"
• "Availability And Termination Of Our Services"
• "Other"

If you believe your account's termination or suspension was in error, please contact us at support@dojoconnect.app.

Other.

• Unless a mutually executed agreement between you and us states otherwise, our Terms make up the entire agreement between you and us regarding Dojo Connect and our Services, and supersede any prior agreements.
• We reserve the right to designate in the future that certain of our Services are governed by separate terms (where, as applicable, you may separately consent).
• Our Services are not intended for distribution to or use in any country or territory where such distribution or use would violate local law or would subject us to any regulations in another country or territory. We reserve the right to limit our Services in any country or territory.
• Export Laws Compliance: You will comply with all applicable United States and non-United States export control and trade sanctions laws ("Export Laws"). You will not, directly or indirectly, export, re-export, provide, or otherwise transfer our Services:
  • to any individual, entity, territory, or country prohibited by Export Laws;
  • to anyone on United States or non-United States government restricted parties lists; or
  • for any purpose prohibited by Export Laws, including nuclear, chemical, or biological weapons, or missile technology applications without the required government authorizations.
  You will not use or download our Services if you are located in a restricted country or territory, if you are currently listed on any United States or non-United States restricted parties list, or for any purpose prohibited by Export Laws, and you will not disguise your location through IP proxying or other methods.
• Any amendment to or waiver of our Terms proposed by you requires our express consent.
• Updates to Terms: We are constantly working to improve our Services and develop new features. Therefore, we may need to update these Terms from time to time to reflect our Services and practices correctly. We will only make changes if the provisions are no longer appropriate or incomplete. Unless otherwise required by law, we will provide you at least 30 days' advance notice of changes to our Terms (e.g., by e-mail or through the Services), which will give you the opportunity to review the revised Terms before they become effective, and we will ensure that any such changes are reasonable for you, taking into consideration your interests. We will also update the "Effective Date" at the top of our Terms. Changes to these Terms shall become effective no sooner than 30 days after we provide notice of planned changes. We hope you will continue using our Services, but if you do not agree to our Terms, as amended, you must stop using our Services by deleting your account.
• Assignment: All of our rights and obligations under our Terms are freely assignable by us to any of our affiliates or in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise. In the event of such an assignment, we will only transfer your information in compliance with applicable laws, and ask for your consent where required; these Terms will continue to govern your relationship with such third-party. We hope you will continue using Dojo Connect, but if you do not agree to such an assignment, you must stop using our Services by deleting your account after having been notified about the assignment.
• You will not transfer any of your rights or obligations under our Terms to anyone else without our prior written consent.
• Nothing in our Terms will prevent us from complying with the law.
• Except as contemplated herein, our Terms do not give any third-party beneficiary rights.
• If we fail to enforce any of our Terms, it will not be considered a waiver.
• Severability: If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed amended to the minimum extent necessary to make it enforceable, and if it cannot be made enforceable, then it shall be deemed severable from our Terms and shall not affect the validity and enforceability of the remaining provisions of our Terms, and the remaining portion of our Terms will remain in full force and effect.
• We reserve all rights not expressly granted by us to you. Our Terms are not intended to limit the consumer legal rights that may not be waived by contract. You may also have legal rights as a data subject, and our Terms are not intended to limit such rights that may not be waived by contract.
• We always appreciate your feedback or other suggestions about Dojo Connect and our Services, but you understand that you have no obligation to provide feedback or suggestions and that we may use your feedback or suggestions without any restriction or obligation to compensate you for them.

12. Contact Us

For questions, contact us at enquiries@dojoconnect.app